035bd Privacy Policy — How We Handle Your Data

Privacy at a Glance

The cards below summarise the most important points of this Privacy Policy. The full text of each section governs in all cases — the summary is for convenience only.

1Introduction

035bd operates the online casino and sports betting platform at https://035bd.app (the "Platform"). This Privacy Policy explains what personal information 035bd collects about you when you use the Platform, the purposes for which that information is used, how it is stored and protected, how long it is retained, and the rights you have in relation to your personal data. This Policy applies to all users of the Platform, including registered account holders and visitors who browse without registering.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and storage of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform. This Privacy Policy is incorporated by reference into the 035bd Terms & Conditions and should be read alongside that document.

2Information We Collect

035bd collects two categories of personal data: information you provide directly, and information collected automatically when you use the Platform.

Information You Provide Directly

• Registration data: your chosen username, mobile phone number, and any other information you submit when creating your account.
• Identity verification data: copies of government-issued identification documents, proof of address, or other KYC documents submitted when requested.
• Payment data: your bKash, Nagad, Rocket, Upay, or bank account details as provided when making deposits or requesting withdrawals. Full payment credentials are processed by the respective payment provider and are not stored in full on 035bd's servers.
• Communications: any messages, complaints, or enquiries you send to 035bd via the support contact address, including the content of those messages and any attachments.
• Responsible gaming data: any deposit limits, time-out preferences, or self-exclusion instructions you submit through your account settings.

Information Collected Automatically

• Device and browser data: device type, operating system, browser type and version, screen resolution, and language settings.
• Connection data: IP address, mobile network operator, and approximate geographic location derived from your IP address. 035bd does not use GPS or precise location tracking.
• Usage data: pages visited, games played, betting activity (markets wagered on, stakes placed, outcomes), session start and end times, and features used within the Platform.
• Cookie and session data: session identifiers and functional cookies necessary for the Platform to operate. See Section 7 for details on our use of cookies.

3How We Use Your Information

035bd uses the personal data it collects for the following purposes:

• Account management: to create, maintain, and administer your account, process your bets and transactions, and provide you with access to all Platform features.
• Identity verification and fraud prevention: to verify your identity in accordance with anti-money-laundering requirements, detect and prevent fraudulent activity, and protect the security of the Platform and other users.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladesh banks, and to maintain accurate transaction records.
• Customer support: to respond to your enquiries, process complaints, and provide assistance when you contact 035bd support.
• Responsible gaming: to administer deposit limits, time-out periods, and self-exclusion instructions you have set, and to monitor betting behaviour where this is necessary for player protection.
• Platform improvement and analytics: to understand how users navigate the Platform, identify technical issues, improve user experience, and develop new features. Analytics data is aggregated and anonymised wherever possible.

4Legal Basis for Processing

035bd processes personal data on the following legal bases:

• Contractual necessity: processing your registration data, payment data, and account activity data is necessary to perform the contract between you and 035bd (i.e. to provide you with the Platform services you have registered for).
• Legal obligation: processing for identity verification, anti-money-laundering checks, and record-keeping is required by applicable law and regulation.
• Legitimate interests: processing for fraud prevention, Platform security, responsible gaming monitoring, and aggregated analytics serves the legitimate interests of 035bd and its users, provided those interests are not overridden by your own rights and interests.
• Consent: where 035bd relies on your consent as the basis for processing (for example, for optional marketing communications), you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

5Payment Data and Financial Information

When you make a deposit or request a withdrawal, 035bd records the payment method used, the transaction amount, the date and time of the transaction, and the transaction reference number provided by the payment provider. For bKash, Nagad, Rocket, and Upay transactions, 035bd retains the mobile wallet number associated with the transaction. For bank transfers, 035bd retains the bank name and account details as provided.

Full payment credentials (such as complete card numbers, PINs, or full mobile banking passwords) are never stored on 035bd's servers. Sensitive payment authentication is handled directly by the respective payment provider on their own secure infrastructure. 035bd only receives confirmation of transaction status, reference numbers, and the partial account identifiers that payment providers share as part of their standard transaction notification.

6Sharing Your Personal Data

035bd does not sell, rent, or trade personal data. Your data may be shared with third parties only in the following limited circumstances:

• Payment providers: your mobile wallet number or bank account details are shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, or bank) solely for the purpose of processing your deposit or withdrawal transaction.
• Service providers: 035bd may engage third-party service providers to assist with platform hosting, data storage, security monitoring, or customer support operations. These providers are bound by confidentiality obligations and are permitted to use your data only to the extent necessary to perform the services contracted.
• Legal and regulatory obligations: 035bd may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities in response to a valid legal request, court order, or as otherwise required by applicable law. 035bd will notify you of such disclosure where legally permitted to do so.
• Fraud prevention and security agencies: aggregated or anonymised data may be shared with industry fraud prevention services where this is necessary to protect the Platform and its users from financial crime.

035bd does not share personal data with advertisers, marketing platforms, data brokers, or social media networks. Any third-party service provider that receives personal data from 035bd is contractually prohibited from using that data for their own commercial purposes.

7Cookies and Tracking Technologies

035bd uses cookies and similar technologies on the Platform to ensure it functions correctly, remember your session, and understand how users interact with the site. A cookie is a small data file placed on your device by the Platform when you visit.

Types of Cookies We Use

• Essential cookies: required for the Platform to function. These include session authentication cookies that keep you logged in during a visit. Without these cookies the Platform cannot operate. No consent is required for essential cookies.
• Functional cookies: remember your preferences such as language settings and responsible gaming limits you have set. These improve your experience but are not strictly necessary for the Platform to operate.
• Analytics cookies: collect aggregated, anonymised data about how users navigate the Platform. This data helps 035bd understand which features are most used and where technical issues arise. Analytics cookies are set only where permitted.

You can control or delete cookies through your browser settings. Please note that disabling essential cookies will prevent the Platform from functioning correctly and you will not be able to log in or place bets. Deleting cookies will log you out of your current session.

8Data Retention

035bd retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The following general retention periods apply: account registration data is retained for the duration of your account and for five years following account closure; transaction and financial records are retained for a minimum of five years from the date of the transaction; identity verification documents are retained for five years from the date of submission or from account closure, whichever is later; support communications are retained for two years from the date of the last communication in the thread; session and usage logs are retained for twelve months.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you. Where anonymisation is not technically feasible, the data is deleted. Retention periods may be extended where required by law, where the data is subject to an active legal claim or investigation, or where you have consented to a longer retention period.

9Data Security

035bd implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and the Platform, access controls restricting employee access to personal data on a need-to-know basis, regular security assessments of Platform infrastructure, and secure storage practices for identity verification documents.

No data transmission over the internet or electronic storage system is completely secure. While 035bd takes all reasonable steps to protect your personal data, we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 035bd will notify you as soon as reasonably practicable and will take all appropriate steps to contain and remediate the breach.

10Your Data Protection Rights

As a user of the 035bd Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact 035bd at [email protected]. 035bd will respond to all verified requests within a reasonable timeframe.

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  Right of Access Request a copy of the personal data 035bd holds about you, along with information about how it is used and with whom it is shared.
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  Right to Rectification Request correction of any inaccurate or incomplete personal data held about you. Account details such as your registered mobile number can also be updated directly through your account settings.
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  Right to Erasure Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 035bd's legal obligations to retain certain records.
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  Right to Restriction Request that 035bd restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing.
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  Right to Data Portability Request a copy of the personal data you have provided to 035bd in a structured, commonly used, machine-readable format, where the processing is based on consent or contractual necessity.

035bd may need to verify your identity before processing a data rights request. Where a request is manifestly unfounded or excessive, 035bd reserves the right to charge a reasonable fee or decline the request, with written reasons provided.

11Children and Underage Users

The 035bd Platform is strictly intended for persons aged 21 and above. 035bd does not knowingly collect personal data from anyone under the age of 21. If 035bd becomes aware that personal data has been collected from a user under the minimum age, that data will be deleted promptly and the account will be closed. If you have reason to believe that a person under 21 has registered on the Platform, please contact 035bd immediately at [email protected].

12Changes to This Privacy Policy

035bd may update this Privacy Policy from time to time to reflect changes in how the Platform operates, changes in applicable law, or for other operational reasons. The date at the top of this page indicates when the current version was last updated. It is your responsibility to review this Policy periodically.

Where a change to this Policy materially affects your rights as a data subject, 035bd will make reasonable efforts to bring the change to your attention via your registered contact details. Continued use of the Platform after a revised Policy has been published constitutes your acceptance of the updated terms.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 035bd handles your personal data, please contact the 035bd support team. We aim to acknowledge all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6) and to resolve them within a reasonable period.

Support email: [email protected]